Very disappointing experience at Pure + Simple King St W location. It was my first time here and I had Aga? as my esthetician who supposedly had been here for 15 years.
The consultation at the beginning felt very judgmental as I talked about my skin concerns and routine. She criticized areas of my skin and immediately suggested that I need the sea salt or aquadermabrasion treatment which I declined.
The actual procedure (Revitalizing Pear Facial) was nothing special and extractions were carelessly done. The scalp and décolleté massage was not good at all.
However, the worst part was after the facial when she was recommending products to me. As she was going around the store getting samples, she said you can get these products "when you make more money." I was taken aback at this rude comment and her assumption that this would be my situation just because I wasn't interested in purchasing their products. I also kept getting lectured on how these "preventative measures" are key and I would have to spend much more on procedures in the future if I didn't follow them.
Overall, this was not a relaxing environment or experience and I left feeling much worse than when I had walked in. My skin felt dehydrated within 2 hours.
Please train your staff on how to have good customer service and create a positive experience. I will never be back.
725 King Street W Toronto, ON M5V 2W9 Canada
(416) 366-8558
http://www.pureandsimple.ca
No reviews found!
No comments found for this product. Be the first to comment!